Settings & Rules
Configure workflows, routing, and system behavior
Routing Logic Rules
Rules are evaluated in order. First match determines route. Override always available to staff.
Physician involved + medically sensitive
→ Manual Review
Post-remediation concern + dissatisfaction flag
→ MedViro Remediation Consult
HVAC concern + contamination flag
→ MedAir HVAC Review
Urgency = critical
→ Manual Review (Priority)
Prior failed remediation
→ MedViro Remediation Consult
Incomplete intake
→ Nurture Queue
Full rule editor with weighted logic available in upcoming release. Contact your admin to add or modify rules.